Why is a CashBack suspended?

CashBacks can be suspended for a number of reasons. Here are the most common ones: 

Refunds

If a shopper receives a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to the original order, we will suspend the CashBack so a shopper doesn't receive it. 

Coupon Codes

If a shopper checks out with CashBack and a coupon code in their cart, our system will automatically suspend the CashBack so the shopper doesn't receive two promotions on a single order. Want to allow shoppers to use a coupon code and CashBack on a single order? Email us at brands@getfondue.com and we can turn this feature on!

Non-USD Orders

Currently, we only support orders placed in USD. Since we can't issue CashBack on non-USD orders, these CashBacks will be suspended. 

Failed Shopper Screening

This isn't common, but sometimes can happen. As an issuer of prepaid award cards, we must ensure funds are not issued to any individuals on a US government blacklist for the purpose(s) of terrorism financing and/or money laundering. See more here.  

If at any time you'd like to unsuspend a CashBack, here's how you can do so.