Why is a CashBack suspended?

CashBacks can be suspended for a number of reasons. Here are the most common ones: 

Refunds

If a shopper receives a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to the original order, we will suspend the CashBack so a shopper doesn't receive it. 

Coupon Codes

If a shopper checks out with CashBack and a coupon code in their cart, our system will automatically suspend the CashBack so the shopper doesn't receive two promotions on a single order. Want to allow shoppers to use a coupon code and CashBack on a single order? Email us at brands@getfondue.com and we can turn this feature on!

Non-USD Orders

Currently, we only support orders placed in USD. Since we can't issue CashBack on non-USD orders, these CashBacks will be suspended. 

Failed Shopper Screening

This isn't common, but sometimes can happen. As a provider of prepaid award cards, we must ensure funds are not issued to any individuals on a US government blacklist for the purpose(s) of terrorism financing and/or money laundering. See more here.  

If at any time you'd like to unsuspend a CashBack, here's how you can do so.