Customer Service FAQ
- What is CashBack?
- What can I offer to shoppers that redeem CashBack and how can they redeem it?
- How can a shopper redeem their CashBack?
- Understanding Your CashBack Holding Period
- How do I resend a CashBack notification to a shopper?
- Why does a shopper need to enter their birthdate on the redemption form?
- Why is a CashBack suspended?
- How do I update a shopper's CashBack selection?
- Can I add CashBack to an order that was already placed?
- How do I suspend a shopper's CashBack?
- Why was a shopper's prepaid award card charge declined?
- What happens if a shopper checks out with only CashBack in their cart?
- A shopper checked out with more than one CashBack in their cart. What do I do?
- Why didn't this offer take money off of my order?
- A shopper asked a question we can't answer. Can you help?