Customer Service FAQ

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• What is CashBack?
• What can I offer to shoppers that redeem CashBack and how can they redeem it?
• How can a shopper redeem their CashBack?
• Understanding Your CashBack Holding Period
• How do I resend a CashBack notification to a shopper?
• Why does a shopper need to enter their birthdate on the redemption form?
• Why is a CashBack suspended?
• How do I update a shopper's CashBack selection?
• Can I add CashBack to an order that was already placed?
• How do I suspend a shopper's CashBack?
• Why was a shopper's prepaid award card charge declined?
• Why didn't this offer take money off of my order?
• A shopper asked a question we can't answer. Can you help?