FAQ
- What can I offer to shoppers that redeem CashBack and how can they redeem it?
- What's the difference between Sitewide and URL-Based CashBack?
- Can I add CashBack to an order that was already placed?
- What happens if a shopper checks out with CashBack and a coupon in their cart?
- How do I suspend a shopper's CashBack?
- How do I unsuspend a shopper's CashBack?
- How do I update a shopper's CashBack selection?
- How do I modify a live promotion?
- Can I include or exclude certain products and collections from a promotion?
- How do I resend a CashBack notification to a shopper?
- What’s a gift card boost?
- Why do shoppers have to provide their personal information to receive CashBack?
- Why are shoppers screened before issuing a prepaid award card?
- Do I need to edit my Shopify theme to utilize CashBack?
- Can I change the CashBack product image and text?
- I have a headless setup. Does CashBack still work?
- I'm not on Shopify. Can I use CashBack?
- I have a feature request. Where can I send it?
- I need help with something I can't find here. What do I do?
- A shopper asked a question we can't answer. Can you help?