CashBack Redemption Limits

CashBack Redemption Limits help you add extra guardrails to your promotions so you can protect margins and confidently scale acquisition offers.

With this feature, CashBack promotions can be set to single-use per customer per promotion (or updated to unlimited use if preferred).

About Redemption Limits

Single-use redemption limits (default)

• All CashBack promotions now default to Single-Use. This means each customer can redeem a specific promotion one time. Brands can also configure their promotions to be redeemed an unlimited amount of times.

Automatic suspension for repeat redemptions

• If a customer attempts to redeem the same promotion more than once, the reward will be automatically marked Suspended in Fondue.
• Manually unsuspend CashBack
  • If needed, merchants can override the suspension and manually unsuspend the CashBack reward.

Configure Redemption Limits in Promotions

To set a CashBack promotion to single-use or unlimited:

1. Go to Promotions
2. Select your CashBack promotion

3. Open Promotion settings

   Choose your redemption limit:

   • Single-use, or
   • Unlimited

Unsuspend a CashBack reward

To unsuspend a reward marked Suspended:

1. Go to Orders & Rewards
2. Select CashBack Orders
3. Find the order marked Suspended
4. Click into the order
5. Click Actions → Unsuspend CashBack