Understanding Your Invoices
Fondue invoices provide detailed insights into CashBack transactions, adjustments, and applicable fees. Below is a breakdown of the key invoice items and discounts you may see on your invoice.
CashBack Selected as Prepaid Card Passthrough
The total amount of CashBack that customers have chosen to receive as a prepaid card.
Suspended Prepaid Card CashBack Reimbursement
The total reimbursement amount for suspended prepaid card CashBack. If a CashBack is suspended after being issued and used (partially or fully), the remaining balance is reimbursed to the merchant.
Unsuspended Prepaid Card CashBack Passthrough
If a previously suspended CashBack is reinstated, the amount is included here, up to the total suspended amount.
CashBack Amount Adjustments
This line item covers any modifications to the total amount of CashBack selected as prepaid cards due to adjustments or corrections.
Canceled Prepaid Card CashBack Reimbursement
If CashBack is canceled after being issued and used (partially or fully), the remaining balance is reimbursed to the merchant. A CashBack may be canceled when switching from a gift card to a prepaid card. This item reflects the total reimbursement for such cases.
Card Processing Fee
A 2.9% surcharge applies when a merchant’s payment method for Fondue invoices is a credit card. This fee covers processing costs.
Credit Allocation - Rollover Credit
Excess credits carried over from a previous billing cycle.
Credit
Fondue invoices may include discounts in the form of credits applied to your account. This item reflects the total amount of credit applied from your merchant account to the invoice, reducing the payable balance.
Accessing Your Invoices
To access and view all invoices, follow these steps:
- Click Settings
- Click Billing > Invoices