What happens if a shopper checks out with CashBack and a coupon in their cart?

In a scenario where a shopper checks out with both CashBack and a coupon in their cart, we protect your brand by automatically voiding the CashBack. That way, a shopper isn’t receiving two promotions on one order. 

Since this CashBack is automatically suspended, the shopper will not receive a CashBack redemption email.

If you look at the order within your Brand Admin, the CashBack will show as “suspended” due to a coupon being used. 

Additionally, at checkout, we alert shoppers that CashBack cannot be combined with any other coupons. 

If you want to permit shoppers to receive both coupon discounts and CashBack, contact brands@getfondue.com and we can enable this for your brand.

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