Brand Knowledge Base

FAQ

  • What can I offer to shoppers that redeem CashBack and how can they redeem it?
  • What's the difference between Sitewide and URL-Based CashBack?
  • Can I add CashBack to an order that was already placed?
  • What happens if a shopper checks out with CashBack and a coupon in their cart?
  • What happens if a shopper checks out with only CashBack in their cart?
  • How do I suspend a shopper's CashBack?
  • How do I update a shopper's CashBack selection?
  • How do I modify a live promotion?
  • Can I include or exclude certain products from a promotion?
  • How do I locate a shopper's CashBack Selection link?
  • What’s a gift card boost?
  • Can I A/B test CashBack?
  • Why do shoppers have to provide their personal information to receive CashBack?
  • Why are shoppers screened before issuing a virtual Visa?
  • Do I need to edit my Shopify theme to utilize CashBack?
  • Why is the CashBack product in a Fondue fulfillment center?
  • Do I need to fulfill the CashBack product within a Shopify order?
  • Can I change the CashBack product image and text?
  • I have a headless setup. Does CashBack still work?
  • I'm not on Shopify. Can I use CashBack?
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